Updated Effective as November 18, 2022
Welcome to the website for Wholistic Matters (“Site”). Standard Process Inc.® (“Standard Process”, “we”, “us”, or “our”), the owner of this Site, may revise and update these Terms of Use at any time. Your continued usage of will mean you agree to these Terms and accept those changes. These Terms of Use contain the terms and conditions upon which Standard Process will provide access to the Site, including, without limitation, the following provisions which you are encouraged to scroll through and read in their entirety before proceeding with use of the Site:
BY ACCESSING, BROWSING AND/OR USING THE SITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO BE BOUND BY THESE TERMS OF USE AS WELL AS THE CORRESPONDING STANDARD PROCESS PRIVACY POLICYWHICH ARE INCORPORATED HEREIN BY REFERENCE AND AVAILABLE HERE BY LINK OR OTHERWISE AVAILABLE THROUGH THE SITE (“POLICIES”) AND TO COMPLY WITH ALL APPLICABLE LAWS AND REGULATIONS. The Terms of Use and the Policies are hereafter referred to collectively as the “Terms.” In addition, you hereby represent and certify that you are at least eighteen (18) years of age.
If you do not or cannot agree to the Terms, you are not authorized to use the Site.
Standard Process reserves the right, in its sole discretion, to update, revise, supplement and to otherwise modify these Terms, and to impose new or additional terms and conditions on your use of the Site from time to time. Such updates, revisions, supplements, modifications and additional rules, policies, terms and conditions (collectively referred to in these Terms as “Revised Terms”) shall be effective immediately and incorporated into these Terms upon notice thereof, which may be given by any reasonable means including by posting to the Site. Your continued viewing or use of the Site following such notice shall be deemed to conclusively indicate your acceptance of any and all such Revised Terms.
In order to use the Site, you must obtain access to the Internet and pay any and all service fees associated with such access.
(a) Individual Use. Unless you are a health care professional, you agree that you are only authorized to visit, view, print and retain a single copy of pages of the Site for your own internal use and not on behalf of any other person or entities, and that you shall not duplicate, download, publish, modify, or otherwise distribute any material on the Site for any purpose other than for your own internal use unless otherwise specifically authorized by Standard Process in writing. Standard Process posts legal notices and various credits on pages of the Site, which you shall not remove even in your permitted copies.
(b) Health Care Professional Use. If you are a health care professional, you are authorized to visit, view, print and retain copies of pages of the Site for your own internal use and on behalf of your patients, and you shall not duplicate, download, publish, modify, or otherwise distribute any material on the Site for any other purpose unless otherwise specifically authorized by Standard Process in writing. Standard Process posts legal notices and various credits on pages of the Site, which you shall not remove even in your permitted copies.
(c) Framing. You agree not to create any frames on any other web sites pertaining to or using any of the content located at the Site for any purpose, unless specifically authorized by Standard Process in writing to do so.
(d) Security, Cracking, and Hacking. You are prohibited from violating or attempting to violate the security of the Site or any of the servers or other network elements through which the Site operates. Accordingly, you agree not to: (i) access data or materials not intended for you; (ii) log into a server or account which you are not authorized to access; (iii) attempt to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; or (iv) attempt to interfere with service to any user, host, or network, including without limitation, by means of submitting a virus to the Site, overloading, “flooding”, “mailbombing”, or “crashing” the Site. Violations of system or network security may result in civil or criminal liability. Standard Process reserves the right to investigate occurrences which may involve such violations and may involve and cooperate with law enforcement authorities in prosecuting users who have participated in such violations. You understand that data and communications, including e-mail and other electronic communications, may be accessed by unauthorized third parties when communicated over the Internet.
(e) You Are Responsible For All of Your Activities and All of The Content You Post or Submit. You agree NOT to use the Site for or in connection with any of the following activities:
(f) Information Disclosed via the Site. IN ADDITION TO ANY OTHER DISCLAIMERS PROVIDED IN THE TERMS, ANY INFORMATION DISCLOSED TO YOU VIA THE SITE INCLUDING, WITHOUT LIMITATION, ANY CONTENT, HEALTH CARE PROFESSIONAL REFERRALS, PRODUCT RECOMMENDATIONS, PRODUCT DESCRIPTIONS, PRODUCT SAFETY AND/OR EFFECTIVENESS MATERIALS, ARE NOT OFFERED WITH ANY WARRANTY OR REPRESENTATION AS TO ABILITY, ACCURACY, PERFORMANCE, OR SUITABILITY FOR YOUR INTENDED PURPOSE OR COMPLIANCE WITH APPLICABLE LAW. STANDARD PROCESS ASSUMES NO RESPONSIBILITY, AND DISCLAIMS ANY LIABILITY FOR, ANY ILLNESS, OR INJURY RESULTING FROM USING ANY PRODUCTS OR FOLLOWING ANY ADVICE CONTAINED ON THIS SITE OR FOR ANY HEALTH CARE PROVIDED BY ANY HEALTH CARE PROFESSIONAL TO WHICH YOU WERE REFERRED VIA THE SITE. YOU ACKNOWLEDGE AND AGREE THAT USE OF ANY DIETARY SUPPLEMENT PRODUCTS INVOLVES UNFORESEEABLE RISKS AND UNCERTAINTIES, INCLUDING, WITHOUT LIMITATION, THE RISKS OF: (A) INDIVIDUALS’ BIOLOGICAL VARIATION AND RESPONSE TO HERBAL/BOTANICAL PRODUCTS; (B) PRODUCT INTERACTIONS WITH OTHER HERBAL AND DRUG INGREDIENTS; AND (C) OTHER HEALTH RISKS AND UNCERTAINTIES. Information on the Site is provided for informational purposes only, does not constitute medical or health-related advice, and is not intended to diagnose, treat, cure or prevent any disease or health problem. Statements made on the Site have not been evaluated by the FDA.
(g) Submissions. You may have the option to post information or other content, where applicable, on or through the Site (“Submissions”). You represent and warrant that any Submissions you post or provide to Standard Process by means of the Site, including, without limitation, as part of any registration or subscription or to gain access to or use any Site offered on the Site , is truthful, accurate, not misleading, not confidential property of others, not in violation of any other third party’s rights, and offered in good faith. All Submissions, regardless of method posted, are your sole responsibility. We cannot guarantee that other users will not misuse the Submissions that you share. If you have any Submissions that you would like to keep confidential and/or do not want others to use, do not post it to the Site. By posting any Submissions on the Site, you hereby grant Standard Process a royalty-free, fully paid up, worldwide, perpetual, irrevocable, non-exclusive and fully sublicensable right and license to use, reproduce, modify, adapt, publish, translate, combine with other works, create derivative works from, distribute, perform, edit and display such Submission (in whole or part) and/or to incorporate it in other works in any form, media, or technology now known or later developed. Unless otherwise expressly provided, you acknowledge and agree that: any Submissions that you submit to any part of the Site are non-confidential for all purposes. In addition, you represent and warrant that you have all necessary rights to grant Standard Process the rights and licenses provided herein. For the avoidance of doubt, Standard Process shall have the right to sublicense its rights.
STANDARD PROCESS SHALL BE ENTITLED TO UNRESTRICTED USE OF ANY SUBMISSIONS IT MAY RECEIVE FROM YOU AT OR THROUGH THE SITE, FOR ANY PURPOSE WHATSOEVER, COMMERCIAL OR OTHERWISE, WITHOUT COMPENSATION TO YOU.
You understand that by using the Site, you may be exposed to Submissions created by others that are offensive, indecent or objectionable. Standard Process is not liable for any Submissions created by you or other users of the Site. Standard Process does not endorse or have control over the Submissions. We make no representations or warranties, express or implied as to the Submissions or the accuracy and reliability of the Submissions or any other material or information that you may access through the Site. We assume no responsibility for monitoring the Site for inappropriate submissions or conduct. We have no obligation to modify or remove any inappropriate Submissions. Notwithstanding the foregoing, Standard Process and its designees shall have the right to remove any Submissions in whole or in part that violate these Terms or are otherwise objectionable, in our sole discretion.
(h) Do Not Violate Third Party Intellectual Property Rights. Without limiting the foregoing, you shall not, and by using the Site you agree not to use the Site to: (i) transmit or post any Submissions that are copyrighted, unless you are the copyright owner or have obtained the permission of the copyright owner to transmit it; (ii) transmit or post any Submissions that reveal trade secrets, unless you own them or have the permission of the owner to so transmit them; or (iii) transmit or post any Submissions that infringe on any Intellectual Property Rights (as defined below) of others or violates the privacy or rights of publicity of others. The term “Intellectual Property Rights” shall mean, collectively, rights under patent, trademark, copyright and trade secret laws, and any other intellectual property or proprietary rights recognized in any country or jurisdiction worldwide, including, without limitation, moral rights and similar rights.
(i) Ownership. Standard Process puts a lot of content on the Site for you to examine from time to time including, without limitation, text, graphics, photographs, pictures, drawings, animation, audio, video, literature, and any other material distributed by Standard Process on, through, or in connection with the Site. Moreover, Standard Process attempts to display the content in a way that will be easily accessible and useful for you, the user. Unless otherwise indicated, all content and materials on the Site including, without limitation, text, graphics, logos, button icons, images, audio clips, and software included in the Site and any services offered on the Site, are the property of Standard Process, its sponsors, or business affiliates, and/or their respective licensors, and Standard Process, its sponsors, business affiliates, and/or their respective licensors retain all Intellectual Property Rights to such content and materials. . Except to the minimum extent otherwise expressly permitted under copyright law, no copying or exploitation of material from the Site is permitted except expressly in accordance with these Terms or with the express written permission of Standard Process and any other applicable copyright owner. You acknowledge that you do not acquire any ownership rights by virtue of downloading copyrighted material from the Site. All rights not expressly granted hereunder are expressly reserved to Standard Process.
(j) Password and Username. To use portions of the Site, you may be required to register for an account. If you create an account on the Site by, for example, completing a user registration process, you will be asked to select a username and create a password. It is solely your responsibility to maintain the security of your username and password and you are solely responsible for all activities conducted using your account. You agree that Standard Process shall not be liable for any loss that you may suffer as a result of the authorized or unauthorized use of your username and password, including by a third party. You shall not allow any other person to use the Site via your username and password. You agree that you will log out of your account each time you are finished using the Site—i.e., after each session. Standard Process may suspend, terminate, modify, or delete any account you may have with the Site at any time for any reason, with or without notice to you. Site
(k) Duty to Notify. You agree to immediately notify Standard Process of any unauthorized use of your username or password, any unauthorized use of any online account that you have with Standard Process, any violation of these Terms, or any other breach of security known to you in connection with the Site by sending an email to info@standardprocess.com.
(l) Third-Party Sites. The Services may contain links to other third party websites on the Internet. Standard Process is not responsible for and has no obligation to review the content, accuracy, copyright compliance, decency standards, or other materials on such websites. These Terms do not govern any third party websites, and you should review the privacy policy and terms of use for any website that you visit. Standard Process makes no representations or warranties regarding the security of any information you make available to such websites. Standard Process is not liable for any losses or damages incurred as the result of your dealings with such third parties.
(m) Children’s Privacy. Individuals under the age of 18 (“Minors”) are not permitted to use the Services without the supervision of a parent or legal guardian. Furthermore, we do not knowingly collect or solicit personal information from Minors or knowingly allow such persons to register for an online account or to post personal information on or through the Services.
THE SITE (INCLUDING ALL CONTENT, SERVICES, INFORMATION, AND ACCESS TO THE SITE) ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITH ALL FAULTS AND DEFECTS AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY AND NONINFRINGEMENT. STANDARD PROCESS DOES NOT WARRANT THAT ANY PART OF THE SITE WILL OPERATE UNINTERRUPTED OR ERROR FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT TRANSMISSION TO OR FROM THE SITE AND ACCESS TO THE SITE WILL BE UNINTERRUPTED, CONTINUOUS, OR ERROR-FREE. STANDARD PROCESS DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SITE IN TERMS OF ITS QUALITY, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU SHOULD THEREFORE VERIFY ANY INFORMATION OBTAINED FROM THE SITE BEFORE ACTING ON IT. ANY RELIANCE ON SITE CONTENT IS AT YOUR OWN RISK. EXCEPT AS OTHERWISE EXPRESSLY PROVIDED, STANDARD PROCESS EXPRESSLY DISCLAIMS ANY RESPONSIBILITY FOR THE ACCURACY, CONTENT, AVAILABILITY OF INFORMATION, PRODUCTS, SERVICES, OR MERCHANDISE FOUND ON THIRD PARTY SITES THAT LINK TO OR FROM THE SITE. STANDARD PROCESS DISCLAIMS ANY RESPONSIBILITY FOR PRODUCT OR SERVICE ORDERING FUNCTIONS, ORDER FULFILLMENT OR COMPLIANCE OF PRODUCTS OR SERVICES WITH ANY MANUFACTURER’S WARRANTIES OR SPECIFICATIONS. STANDARD PROCESS CANNOT BE HELD RESPONSIBLE FOR THE MATERIAL CONTAINED ON THIRD PARTY SITES AND/OR RELATED SERVICES NOR DOES STANDARD PROCESS MAKE ANY REPRESENTATIONS OR WARRANTIES AS TO THE SECURITY OF ANY INFORMATION YOU MIGHT BE REQUESTED TO GIVE TO THIRD PARTY SITES.
YOUR USE OF THE SITE IS AT YOUR OWN RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, UNDER NO CIRCUMSTANCES INCLUDING, WITHOUT LIMITATION, CIRCUMSTANCES INVOLVING STANDARD PROCESS’ NEGLIGENCE, SHALL STANDARD PROCESS, ITS AFFILIATES, RELATED ENTITIES, VENDORS OR CONTENT PROVIDERS (COLLECTIVELY, THE “STANDARD PROCESS PARTIES”) BE RESPONSIBLE OR LIABLE FOR ANY SPECIAL, INDIRECT, PUNITIVE, CONSEQUENTIAL, EXEMPLARY AND/OR INCIDENTAL DAMAGES THAT RESULT FROM YOUR USE OR INABILITY TO USE THE SITE, ANY CONTENT AND/OR ANY RELATED SOFTWARE, EVEN IF ANY OF THE STANDARD PROCESS PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING ELSE CONTAINED IN THESE TERMS, TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE AGREGATE LIABILITY OF THE STANDARD PROCESS PARTIES SHALL IN NO EVENT EXCEED THE TOTAL FEES PAID BY YOU TO STANDARD PROCESS DURING THE TWELVE (12) MONTH PERIOD PRECEDING THE DATE UPON WHICH YOUR CLAIM AROSE, OR ONE HUNDRED DOLLARS (US $100) IF YOU HAVE NOT PAID ANY SUCH FEES TO STANDARD PROCESS, REGARDLESS OF WHETHER YOUR CLAIM ARISES IN CONTRACT, TORT, NEGLIGENCE OR OTHERWISE.
YOU AGREE TO PROMPTLY NOTIFY STANDARD PROCESS IN WRITING IF YOU BELIEVE YOU HAVE ANY CLAIM AGAINST STANDARD PROCESS, AND, IN ANY EVENT, YOU AGREE THAT ANY CLAIM NOT BROUGHT WITHIN ONE YEAR AFTER IT ARISES (OR SUCH SHORTER PERIOD UNDER APPLICABLE STATUTES OF LIMITATION) SHALL BE WAIVED, BARRED AND RELEASED.
You shall indemnify, defend, and hold harmless Standard Process and its officers, directors, employees, attorneys, consultants, suppliers, vendors, representatives and agents, from and against any and all damages, claims, liabilities, actions, losses and expenses (including, without limitation, attorneys’ fees and costs) arising from or related to (i) your use of the Site or any material, information or other content obtained through the Site, (ii) your violation of the Terms; (iii) your violation of law; or (iv) the infringement by you of any Intellectual Property Rights or any publicity, contract or privacy rights of any person or entity.
The Terms are effective as of the first time you use the Site and shall continue until terminated by Standard Process. Standard Process may terminate, restrict, or suspend all or part of your access to the Site and delete any Submissions, at any time, in its sole discretion, without prior notice to you and without any liability to you.
All matters relating to the Site and these Terms and any dispute or claim arising therefrom or related thereto shall be governed by and construed in accordance with the internal laws of the State of Wisconsin, USA, without giving effect to any choice of law or conflict of law provision or rule (whether of the State of Wisconsin or any other jurisdiction).
Any legal suit, action, or proceeding arising out of or related to these Terms or the Site shall be instituted exclusively in the state or federal courts located in the County of Milwaukee, Wisconsin, USA. You hereby consent to the application of such laws and jurisdiction and waive any and all objections to such laws or exclusive venue or the exercise of jurisdiction over you by such courts.
We shall not be liable to you or any other party for any delay or failure in performance due to events outside of our reasonable control, including without limitation, acts of God or a public enemy, act of any military, civil or regulatory authority, change in any law or regulation, fire, flood, earthquake, storm or other like event, disruption or outage of third-party communications facilities or networks, labor strike, delays of common carriers, or any other circumstances beyond our reasonable control.
Furthermore, no delay or omission by Standard Process to exercise any right or to enforce any noncompliance on your part with respect to the Terms shall impair any such right or be construed to be a waiver by Standard Process. If any provision of the Terms is found by a court of competent jurisdiction to be invalid or unenforceable in whole or in part, such provision shall, as to such jurisdiction, be ineffective to the extent of such invalidity or unenforceability without in any manner affecting the validity or enforceability thereof in any other jurisdiction or the remaining provisions hereof in any jurisdiction, provided, however, if such invalid or unenforceable provision may be modified so as to be valid and enforceable as a matter of law, such provision will be deemed to have been modified so as to be valid and enforceable to the maximum extent permitted by law.
Some mobile devices may not be capable of accessing the Site in its entirety. Standard Process is not responsible or liable for any errors, inaccuracies, faults, or failures arising from your attempts to access any portion of the Site using any mobile device. Furthermore, you agree that you alone are responsible for all access and connectivity charges imposed by your communications carrier in connection with your use of any mobile device.
Standard Process may apply patches, updates and modifications to the Site and associated software at any time, and features may change after the application of an update. Standard Process may change, modify, suspend, or discontinue any aspect of any feature or service on the Site at any time. Standard Process may also impose limits on certain features or restrict your access to parts or all of the Site and associated software without notice or liability. Standard Process makes no representation that a feature, the Site and/or associated software will work on a particular web browser, version of a web browser or device.
Pursuant to the Digital Millennium Copyright Act, Standard Process designates the agent below to receive notifications of claimed copyright infringement. If you reasonably believe that your work has been copied in a way that constitutes copyright infringement, you must provide to Standard Process’s designated agent all of the following information:
Standard Process’s designated agent for notification is Michael Klinker, who may be contacted at:
By Mail:
1200 W. Royal Lee Drive
Palmyra, WI 53156
By Phone:
262-495-2122
By Fax:
262-495-3193
By E-mail:
mklinker@standardprocess.com
If you wish to report infringing materials other than for copyright infringement, please provide as much of the above information as possible. Although Standard Process reserves the right to remove any material that it believes in good faith to be infringing material that is used without authorization by any or user of the Site, we are not obligated to do so except in accordance with the Digital Millennium Copyright Act. We also reserve the right to suspend or delete the account of any offender.
You agree that the Terms, combined with your act of using the Site and/or the content offered on or through the Site have the same legal force and effect as a written contract with your written signature and satisfy any laws that require a writing or signature, including any applicable Statute of Frauds. You further agree that you shall not challenge the validity, enforceability or admissibility of the Terms on the grounds that it was electronically transmitted or authorized. In addition, you acknowledge that you have had the opportunity to print the Terms.
The Terms constitute the entire agreement between you and Standard Process related to your use of the Site. Any prior agreements, representations, statements, or negotiations with respect to the subject matter of the Terms are superseded by the Terms. You have not relied on any representations that may have been made by Standard Process related to the Site.
If you have questions, comments, concerns or feedback regarding these Terms or the Site, please contact Standard Process via any of the methods set forth below:
Standard Process Inc. and its affiliated entities (collectively, “Standard Process”) share your concerns about privacy. In order to better protect your privacy, Standard Process has provided this online privacy policy (“Privacy Policy”) explaining its online information practices and the choices you can make about the way your information is collected and used. This Privacy Policy applies to the information that Standard Process collects on websites owned and controlled by Standard Process, including without limitation www.standardprocess.com, https://wholisticmatters.com, www.organicsbylee.com, www.engineeringbylee.com, and www.mypossible.com (collectively, the “Sites”), and does not apply to information that Standard Process may collect by any alternative means or media unless specifically stated otherwise.
If you are a California resident, please also see Appendix A “Privacy Information for California Residents” https://www.standardprocess.com/about-us/our-company/policies/ccpa-privacy-policy-amendment for supplemental California-specific privacy information.
In the course of using the Sites, Standard Process may ask users for their name, email address, postal address, mobile or other telephone number, fax number, care provider’s name, personal health information and payment information, and other relevant information. Standard Process may collect additional information depending on how you are using the Sites, such as:
In many cases, users choose the amount of information they supply. There may be instances in which some of the information that we ask users to provide is identified as mandatory and some as voluntary. In such cases, if users do not provide mandatory personal information with respect to a particular activity, users will not be able to engage in that activity. Standard Process also may collect certain information that is not personally identifiable when you visit our Sites, such as the type of browser you are using, the type of operating system you are using, the domain name of your Internet service provider, aggregate data about the number of visits to the Sites, and/or aggregate data about the pages visited.
Information gathered through the Sites may be transferred, used, and stored in the United States and in foreign jurisdictions in which we, our agents, customers, and other users of the Sites are located, and by accessing the Sites, you consent to the transfer, use, and storage of your information in those jurisdictions.
Standard Process uses non-personally identifiable information—whether non-identifying, de-identified, anonymized, or aggregated (collectively, “De-identified Data”)—to improve the design and content of the Sites and to enable Standard Process to personalize your online experience. Standard Process may use the De-identified Data to analyze the Sites’ usage as well as create services and/or products to fit your needs. Also, Standard Process may share this De-identified Data with Standard Process’ related entities, advertisers, partners, and/or other third-party vendors. Standard Process shall own such De-identified Data and may maintain copies of such as part of its records.
Except as otherwise indicated, Standard Process uses the personally identifiable information (“Personal Information”):
Standard Process may share user product order information, including the items and quantities ordered, with the user’s health care provider who recommended the product(s). In all cases, however, Standard Process’ agents, employees, and contractors who have access to Personal Information are required to protect this information in a manner that is consistent with this Privacy Policy. Furthermore, Standard Process encourages all its business partners to adopt and adhere to standards of protection consistent with this Privacy Policy. If you do not wish to receive marketing materials or advertisements regarding Standard Process products, please contact Standard Process in the manner identified in the “Opt Out” section below.
The De-identified Data and Personal Information may be disclosed, transferred, assigned, licensed, distributed, and/or sold as part of Standard Process or its assets. In addition, if Standard Process becomes the subject of a bankruptcy or insolvency proceeding, whether voluntary or involuntary, Standard Process or its trustee in bankruptcy may disclose, sell, assign, license, or otherwise transfer such information in a transaction approved by the appropriate court.
The Sites are not intended for children under the age of 16. Standard Process does not knowingly collect personal information from users under 16 years of age. In the event that Standard Process becomes aware that it has collected personal information from a user under 16 years of age, it will take steps to delete such information from its database. If you believe that we might have any information from or about a child under the age of 16, please contact us at privacy@standardprocess.com.
The Site does not respond to “do not track” requests. All traffic is treated as equal and processed the same. If you desire to have your browsing be private, we suggest that you use your web browser’s private or incognito function, or similar options.
You may choose not to receive marketing materials regarding Standard Process products by simply notifying Standard Process directly at sporders@standardprocess.com or at 800-558-8740. Upon receipt and processing of an “opt-out” request, Standard Process will, within a commercially reasonable amount of time, remove your information from any future unsolicited marketing communications. Your request not to receive marketing materials will not apply to information that you request to receive.
If you are a California resident, please also see Appendix A titled “Privacy Information for California Residents” https://www.standardprocess.com/about-us/our-company/policies/ccpa-privacy-policy-amendment for further supplemental information about additional rights you may exercise.
Standard Process uses reasonable efforts to implement security measures designed to help protect against the risk of loss, misuse, and alteration of any information under Standard Process’ control. Nevertheless, please keep in mind that such security measures may not prevent all loss, misuse, or alteration of information on the Sites, and transmission of information over the Internet and on mobile platforms is not always secure, which means we cannot and do not guarantee the security or confidentiality of any information that you provide to us. Given this reality, your use of our Sites and your decision to provide personal information to us is at your own risk. Standard Process is not responsible for any damages or liabilities relating to any such security failures.
Furthermore, email is not a secure form of communication. Please do not send us your Social Security number, credit card number, or other sensitive personal information via email. Although we will take reasonable measures to protect your personal information, we cannot guarantee the security of your data transmitted to and from our Sites or over mobile networks; any transmission is at your own risk. You understand that data and communications, including email and other electronic communications, may be accessed by unauthorized third parties when communicated over the Internet.
The Sites contain links to other websites that do not belong to Standard Process. Standard Process is not responsible for nor can Standard Process ensure the privacy practices or content of such other websites, and this Privacy Policy does not apply to those other websites. You should always read the privacy policy of a website before disclosing any of your information.
For employment applications, you will be redirected to a website called https://recruiting.ultipro.com, which is controlled by Ultimate Software. The website will collect personal and employment related information about you. Please make sure to read Ultimate Software’s privacy policy, which is located at https://www.ultimatesoftware.com/Privacy-Policy.
Like other businesses, Standard Process uses your IP address to help diagnose problems with Standard Process’ servers, to administer the Sites, and for security purposes. A cookie is a small text file that is sent to your browser when you access a website, including the Sites. We and our third-party vendors may use session cookies. A session cookie is available only during the course of the browser session; the information is not sent to or stored on a computer’s hard drive. Closing the browser or logging off will invalidate the session cookie. We and our third-party vendors may also use machine cookies, which do remain on a computer hard drive after the end of a browsing session and gather information, sometimes over time and across sites. In addition, the Sites may contain advertisements that may contain cookies. In general, if you choose, you can disable the use of cookies by reviewing your browser’s preferences and options. Disabling the use of cookies will make some portions of the Sites inoperable.
We may use third-party analytics on the Sites to enable us to continually improve the content we offer to you, for systems administration purposes, to evaluate your use of the Sites, to compile reports on activity, to analyze performance metrics, and to collect and evaluate other information related to the Sites. Some of our analytics can be used to track users over time, for geo-location purposes, and across third-party websites. For example, we use Google Analytics to help us understand how our customer interact with our websites. To learn more about Google Analytics’ privacy practices and the opt-out choices it offers, please visit the following websites: https://policies.google.com/privacy, https://tools.google.com/dlpage/gaoptout/. We also use DoubleClick cookies and/or pixels, along with Google Ads.
We may use the information we collect to serve you more relevant advertisements. Further, we may collect information about where you saw the ads we serve you and what ads you clicked on. You may see certain ads on the Sites or across other websites on the internet based on information we or the third-party analytics we use have collected. This may include information from your past visits to the Sites and other information that was collected through automatic means (such as cookies and web beacons).
Standard Process may change this Privacy Policy at any time by posting the changed or amended Privacy Policy on the Sites. Your continued viewing of or use of the Sites following the posting of any changes to this Privacy Policy will signify your assent to any such changes or amendments.
You may contact Standard Process with questions or comments regarding this Privacy Policy or to update any Personal Information at privacy@standardprocess.com or at 800-558-8740.
Appendix A
Privacy Information for California Residents
This Appendix applies solely to individuals who reside in the State of California (“consumers” or “you”). This Appendix complies with the California Consumer Privacy Act of 2018, as amended, (“CCPA”) and any terms defined in the CCPA have the same meaning when used in this Appendix. This Appendix does not apply to personal information outside the scope of the CCPA, including, for example:
When Standard Process acts as a service provider for its business customers, it collects some personal information on behalf of its customers subject to its contractual obligations. When Standard Process acts as a service provider for its business customers, it follows the instructions of its customer on how to process personal information on its customer’s behalf. The provisions of this Appendix do not apply to the personal information that Standard Process processes on behalf of our business customers.
The below chart lists the categories of personal information that Standard Process may collect or has collected in the past 12 months and how it discloses such information. Standard Process may also disclose your personal information to a third party, such as a care provider, upon your request or at your direction.
| Categories of Personal Information | Categories of Third Parties with whom Personal Information is Disclosed |
| Identifiers. This may include a real name, alias, address, email address, phone number, Social Security Number, driver’s license number, online identifier, IP address, account username and password, or other similar identifiers. | Entities that we are legally required to share with pursuant to law; service providers; prospective purchasers of our business; our affiliates; outside auditors and lawyers; your care providers; and social networks. |
| Internet and network information. This may include information on your interaction with a website, application, or advertisement, such as browsing history and how you use your account. | Entities that we are legally required to share with pursuant to law; service providers; our affiliates; outside auditors and lawyers; and your care providers. |
| Device information. This may include the operating system of your device, device identifier, the type of device you are using, or your geolocation information. | Entities that we are legally required to share with pursuant to law; our affiliates; and service providers. |
| Order information. This may include information about what you order, shipping, returns, product complaints, or warranties. | Entities that we are legally required to share with pursuant to law; service providers; prospective purchasers of our business; our affiliates; outside auditors, insurers, and lawyers; and your care provider. |
| Payment and credit information. This may include your credit or debit card information, banking information, information about your payment transaction, or other financial information you provide us. | Entities that we are legally required to share with pursuant to law; service providers; prospective purchasers of our business; our affiliates; and outside auditors and lawyers. |
| Other information you submit to Standard Process or its service providers. This may include requests or communications you submit to us, emails, ratings, social media communications, or customer service call recording. | Entities that we are legally required to share with pursuant to law; service providers; our affiliates; outside auditors and lawyers; and social networks. |
| Research or survey information. This may include survey results and other information about your participation in our research trials, such as information regarding your health, activities, preferences, and characteristics. | Entities that we are legally required to share with pursuant to law; service providers; our affiliates; and outside auditors and lawyers. |
| Health information. This may include information about your weight, height, health goals, blood pressure, medical conditions, or physical characteristics. This does not include information processed pursuant to HIPAA. | Entities that we are legally required to share with pursuant to law; service providers; our affiliates; and your care provider. |
| Inferences about you. This may include information about your preferences, characteristics, predispositions, behavior, or other trends that help us identify which products you may be interested in. | Service providers; our affiliates; and social networks. |
| Applicant or employment information. This may include your name, address, resume, work history, education, cover letter, drug screening information, and background check information. | Entities that we are legally required to share with pursuant to law; our affiliates; and service providers. |
Standard Process may use personal information for the following purposes:
Standard Process may share user product order information, including the items and quantities ordered, with the user’s health care provider who recommended the product(s).
Sensitive Personal Information consists of: (1) government identifiers, such as Social Security Numbers and drivers’ license numbers; (2) account log-in information (e.g., financial account or credit card numbers in combination with any required access codes or passwords); (3) precise geolocation information; (4) racial or ethnic origin, religious or philosophical beliefs, or union membership; (5) content of postal mail, email, and text messages, unless the business is the intended recipient of the subject communications; (6) genetic data; and (7) biometric information that uniquely identifies a consumer or information concerning a consumer’s health, sex life, or sexual orientation. To the extent we collect information that is considered Sensitive Personal Information under CCPA, it is listed in the chart above. Standard Process may use information regarding your health to make inferences that allow us to provide you with information and recommendations regarding our products.
Standard Process may collect personal information from the following sources: you, your agents, through our third-party service providers, data analytics providers, social media networks, and your care provider.
CPRA defines “Sharing” as any disclosure of personal information to third parties for cross-context behavioral advertising, whether or not for monetary or other valuable consideration. “Cross-context behavioral advertising” is defined as the targeting of advertising based on your personal information obtained from your activity across websites, applications, or services outside of the Sites or Standard Process Services.
In the past 12 months, we have not sold personal information. To ensure we can share our products with you and tailor our advertisements, we do allow some of our advertising partners to use cookies, pixels and other technologies to collect personal information on our website or services, which may constitute Sharing under CPRA.
We will retain your personal information for no longer than is necessary for the purpose stated in this Privacy Policy, unless otherwise extending the retention period is required or permitted by law or subject to our retention policies as may be in place from time to time. The data storage period may vary with scenario, product, and service. The standards we use to determine the retention period are as follows: the time required to retain personal information to fulfill business purposes, including providing products and services; maintaining business records; controlling and improving the performance and quality of the Sites; handling possible user queries or conducting assessments of user complaints; whether you agree to a longer retention period; and whether the laws, contracts, and other equivalencies have special requirements for data retention.
The CCPA provides California residents with specific rights regarding their personal information, described below. Below are your CCPA rights and how to exercise those rights.
You have the right to request that Standard Process disclose certain information to you about its collection and use of your personal information over the past 12 months. You may request:
You have the right to request that Standard Process delete some or all of the personal information that it has collected from you and retained, subject to a number of exceptions. Standard Process is not required to delete personal information that is: (i) necessary to complete a transaction with you or for warranty or product recalls; (ii) used for security purposes, to prevent fraud, to fix errors, or to comply with law; (iii) reasonable for Standard Process to use for internal purposes given its relationship with you; or (iv) compatible with the context in which you provided the information. The list of exceptions above is not exhaustive, and we may also deny a deletion request as otherwise permitted by law.
You have the right to request that Standard Process amend your personal information if it is inaccurate or outdated, such as an outdated address. Standard Process is not required to correct information that is subjective, such as an opinion.
In certain circumstances, you have the right to limit our non-essential use of your personal information, including Sensitive Personal Information.
To exercise your rights described above, please submit a verifiable consumer request to Standard Process by either:
Only you, or a person that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. If you are making a request on behalf of another person, you must provide written legal documentation that you are authorized to act on behalf of that individual.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
Standard Process may not be able to fulfill your request or provide you with personal information if it cannot verify your identity or authority to make the request and confirm the personal information relates to you. To verify your identity, Standard Process may request up to three pieces of personal information about you, and Standard Process reserves the right to take additional steps as necessary to verify your identity if it has reason to believe a request is fraudulent.
Standard Process endeavors to respond to a verifiable consumer request within 45 days of its receipt. If Standard Process requires more time (up to 90 days), it will inform you of the reason and extension period in writing. Standard Process will deliver the written response by mail or electronically, at your option.
Any disclosures Standard Process provides will only cover the 12-month period preceding the date it receives your verifiable consumer request. The response Standard Process provides will also explain the reasons it cannot comply with a request, if applicable. For data portability requests, Standard Process will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
Standard Process does not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If Standard Process determines that the request warrants a fee, it will tell you why it made that decision and provide you with a cost estimate before completing your request.
You have the right to not be discriminated against for exercising any of your CCPA rights. Unless permitted by the CCPA, Standard Process will not:
Last Revised: 9/28/22
Scientifically driven. Education focused. Healing Inspired.
Subscribe to Insights
Receive clinically driven nutrition insights you can trust.
Join Our Community to Read Further
This is a premium article created for our Healthcare Practitioner readers. Create a free account to continue reading and gain full access.
WholisticMatters offers health care practitioners and nutrition enthusiasts alike the opportunity to create a free profile for access to site features like bookmarking. Enjoying an article you are reading or a video you are watching? Save it to come back to later! Sign up in seconds for continuous access to all that WholisticMatters has to offer.
WholisticMatters also offers health care practitioners who create a free user profile access to exclusive content and tools to utilize in clinical practice. Articles, tools, and downloads created specifically for practitioners to use in their office for better patient education in clinical nutrition and health. Sign up today with your email and credentials so we can confirm you as a health care practitioner, and you are free to peruse the resources unique to you and your colleagues in health.
Once your account is created, you'll be able to save and organize what matters to you!
Already have an Account? Login Here
We'll verify your credentials and get you access to our great interactive tools.
Already have an Account? Login Here
